In this Privacy Policy, Bugsink B.V. (hereinafter: “Bugsink” or “we”) explains which personal data is collected when you use our services. This includes our website www.bugsink.com (hereinafter: the “Website”) and our product (hereinafter: the “Product”), (hereinafter jointly: the/our “Service(s)”).
Bugsink values your privacy and the protection of your personal data. Personal data will therefore be processed carefully and in accordance with this Privacy Policy and applicable laws and regulations.
If you have any questions or wish to receive further information, please contact us using the contact details at the bottom of this Privacy Policy.
This Privacy Policy applies to visits to our Website and the use of the Product. If necessary, we make a distinction in this Privacy Policy between our Website and our Product.
Also, this Privacy Policy only applies to processing of Personal Data by us as controller. If an organisation processes Personal Data of you through our Services, this organisation is the controller. We are then the processor. In that case, this Privacy Policy does not apply.
We believe that careful handling of Personal Data is of great importance. Personal Data is therefore processed carefully and in accordance with this Privacy Policy and the applicable laws and regulations.
This means that we:
Clearly define our purposes before we process your Personal Data, via this Privacy Policy;
Store as little Personal Data as possible and only process the Personal Data that is necessary for our purposes;
Only process Personal Data if there is a valid basis;
The necessary security measures are taken to protect your Personal Data. We also impose these obligations on parties that process Personal Data for us;
Respect your rights, such as the right to access, correction, data portability or deletion of your Personal Data processed by us.
If you have any questions or would like to receive more information about the handling of your Personal Data, please contact us using the contact details provided in this Privacy Policy.
When we use the term “Personal Data” in this Privacy Policy, we mean information relating to you (see also the definition in Article 4 (1) of the General Data Protection Regulation (hereinafter: the “GDPR”)).
For questions and/or comments about the processing of your Personal Data, you can contact us via the contact details below:
Bugsink B.V.
Peter Schathof 41
3533HZ Utrecht
The Netherlands
info@bugsink.com
Dutch Chamber of Commerce number: 93064993
When you visit our Website as a visitor, we may process certain Personal Data about you. This concerns the following processing of Personal Data.
There are various forms available on our Website, such as a form for requesting a trial. In the form we can request the following information from you:
The basis for this processing of Personal Data is Article 6(1) f of the GDPR: we have a legitimate interest in this processing, because otherwise we will not be able to contact you/provide you with a trial to our Product.
You can also contact us in other ways than filling out a form. This can be done, for example, by phone, email and live chat. With a contact request, we can ask you for the following information, among others:
The basis for processing this Personal Data is Article 6(1) f of the GDPR: we have a legitimate interest in this processing, because otherwise we cannot contact you.
Our Website and our Product use cookies. Bugsink uses functional cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit the Website or the Product. Bugsink uses cookies with merely technical functionality. These ensure that the Website or the Product works properly and that your preferred settings are remembered, for example. These cookies are also used to make the Website and the Product work properly and to be able to optimise them.
We use Plausible in order to measure, collect, analyse and report visitors data for purposes of understanding and optimizing our Website Plausible is a privacy-friendly alternative to Google Analytics. Plausible does not use cookies and does not collect any Personal Data.
We use logging on our Website and on our Product. Logging is the automatic recording of certain data. We keep logs from the Website and the Product. These logs are stored in log files. These log files include the IP address of the visitor or user, the browser that the visitor or user uses, the time the visitor visited our Website or the user used our Product and which pages the visitor or user visited during his visit.
The log files are used, among other things, to manage the Website, to keep track of visit and usage statistics, to prevent misuse of the Website and to ensure security.
We also use logs to detect and resolve errors and bugs on the Website . These logs are necessary so that we can respond as quickly as possible to possible problems with the Website.
The log data will be pseudonymised as much as possible. This means that the log data cannot be linked to you without additional data being used.
The legal basis for the processing of this Personal Data is Article 6(1) f of the GDPR: we have a legitimate interest in this processing. This information is required for the Website to function properly.
Bugsink is sold as licenced Software to be installed on your own servers. The error events that are collected by the Product are stored on your own servers. We do not have access to this data.
The Product periodically sends a “phone-home” message to our servers. This message contains information about your usage of the Product in the form of aggregated statistics, settings, and other server-metadata;
Settings that tell us “who you are”, namely BASE_URL, SITE_TITLE, DEFAULT_FROM_EMAIL
Information that helps us determine whether you are using the Product in a production-like environment. This includes
the settings SINGLE_USER and SINGLE_TEAM, and various usage statistics such as the number of users, projects,
teams and events.
Settings that tell us a bit about how Bugsink is technically deployed. These are TASK_ALWAYS_EAGER,
DIGEST_IMMEDIATELY, IS_DOCKER, and DATABASE_ENGINE.
Settings that tell us about the license you have purchased. These are the settings starting with LICENSE_...
In addition, the message contains a unique identifier that is generated when you install the Product. This identifier is used to link the phone-home message to your installation. We also store the IP address from which the phone-home message is sent.
The basis for this processing of Personal Data is Article 6(1) f of the GDPR: we have a legitimate interest in this processing, because otherwise we will not be able to know who’s using the Product, and how they are using it and check whether they are using the Product in accordance with the license agreement.
It is possible to purchase license subscriptions to our Product for a fee.
For payment we use the services of Stripe. You provide your payment details directly to Stripe. Stripe and may share certain information about you with us (such as your name and bank details), so that we can check whether you have paid. We recommend you to also read the privacy policies of Stripe.
We protect your Personal Data by taking technical and organisational measures against unauthorised, unlawful or accidental access, loss, destruction or damage to Personal Data. We are constantly taking steps to improve data security.
In this way we ensure that your personal data will be processed in accordance with the applicable data protection laws and regulations, only the necessary persons have access to your Personal Data, that access to Personal Data is secured and that our security measures are regularly checked and evaluated. Among others, we take the following security measures:
We have secured the connections to our Services via Secure Socket Layer (SSL) technology (including communication between the Bugsink data collection agent and our servers)
Strong, unique passwords and password vaults are used
There are procedures for the acquisition, development, maintenance and destruction of data and information systems
Security measures are built into all application systems, including adequate access management
A procedure is available to deal with possible data breaches
We ensure that our IT infrastructure is provided with security updates in a timely manner
We randomly check compliance with the policy
The Personal Data is stored with parties that can ensure careful security. With these parties agreements have been made that are necessary for the processing of Personal Data. Insofar as the data centres of these parties are located outside the European Economic Area (EEA), appropriate safeguards have been put in place to make the transfer possible.
We do not keep your Personal Data longer than necessary for the purposes for which they were collected or used. We only keep the Personal Data for a longer period if this is necessary to comply with a legal obligation, such as a tax retention obligation.
We do not sell your data to third parties. We may, however, engage third parties who process certain Personal Data under our responsibility.
Some of these third parties are located in the EEA. Some third parties may be located in countries outside the EEA, such as the United States. In order to protect your Personal Data and to comply with our legal obligations, we will only engage third parties as processors if those third parties offer sufficient safeguards for the protection of your Personal Data. We will conclude a data processing agreement with these third parties, which provides appropriate protection with regard to your Personal Data. These third parties may only process the Personal Data in the context of the assignment we have given them, and not for other purposes.
The way in which we process Personal Data, and the composition of the data we process, may change over time. Bugsink reserves the right to change this Privacy Policy at any time. For that reason, Bugsink encourages you to check the Privacy Policy regularly to stay informed of such changes. We make commercially reasonable efforts to inform you of major changes. In this way we ensure that you are aware of recent changes.
In the context of our processing of your Personal Data, you have, among others, the following rights:
If you wish to exercise these rights, you can contact us. We request that you describe in your request as clearly as possible to which Personal Data your request relates.
You can only exercise your rights to the extent that the law grants you these rights. To ensure that a request has been made by you, we may ask you to send a copy of your identity document with this request. We only ask for this if we deem it necessary to identify you. We destroy the copy of your identity document immediately after we have identified you.
This Privacy Policy does not apply to third-party websites that are linked to our websites. We cannot guarantee that these third parties will handle your Personal Data in a reliable or secure manner. We recommend that you also read the privacy policies of these parties/websites.
If you have a complaint about the way we process your Personal Data, you can contact us. We then try to find a solution together. You also have the right to lodge a complaint with the supervisory authority. In the Netherlands this is the Dutch Data Protection Authority (in Dutch: “Autoriteit Persoonsgegevens”).
Version 2 - November 7, 2024
